Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lavoroacessori@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lavoroacessori@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lavoroacessori@gmail.com.
Thank you for shopping at our store. Since we offer instant digital downloads (eBooks and Planners), we want to ensure you have a clear understanding of our refund process.
1. 7-Day Refund Guarantee
We offer a 7-day refund policy. If you are not satisfied with your purchase, you can request a refund within 7 days of your original purchase date.
2. Digital Nature of Products
Please note that because our products are digital and delivered instantly via download, there are no physical returns, no packaging required, and no shipping labels involved. Once a refund is processed, your access to the digital files will be revoked.
3. EU Cooling-off Period
For customers in the European Union, you have the right to cancel your order within 14 days. However, please note that for digital content, this right expires once the download or streaming of the content has begun with your express consent and acknowledgment that you thereby lose your right of withdrawal.
4. How to Request a Refund
To start a refund request, please contact us at supportlongdistancelovepack@gmail.com. Please include your order number and the reason for your request. (Note: Client will provide the email later, use a placeholder for now).
5. Instant Access
Upon successful payment, you will receive an email with a link to download your products instantly. If you do not receive this email within a few minutes, please check your spam folder or contact our support team.
